Need a hand?
Shipping, returns and warranty. Or email help@hydropro.com and a person will answer.
Shipping
Free shipping within the US on every order. No minimum. Orders ship in 2–3 business days. Tracking comes by email when your hose ships.
Returns
30 days from delivery. Email help@hydropro.com with your order number to start.
- Damaged, defective or wrong item: we pay return shipping.
- Changed your mind: send it back unused in the box at your own shipping cost.
Limited lifetime warranty
MP-EM LLC warrants to the original retail buyer that this HydroPro hose and its fittings will be free from defects in materials and workmanship for as long as the original buyer owns it. If it fails from such a defect, we will repair it, replace it or refund your purchase price, at our option. We cover shipping for warranty replacements.
Not covered: normal wear, freezing damage, use above the rated pressure, use with pressure washers, saltwater exposure, misuse, and cosmetic changes.
To make a claim, email help@hydropro.com with your order number and a photo of the problem.
Some states don't allow limits on how long an implied warranty lasts, or the exclusion of incidental or consequential damages, so these limits may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
